I am a highly skilled Virtual Assistant and E-commerce Customer Support professional with 5+ years of experience delivering exceptional service across email, chat, social media, and phone support. I specialize in Shopify, Gorgias, Zendesk, ShipStation, and SalesXpand, providing fast, accurate, and brand-aligned solutions to enhance customer satisfaction and retention.
I have a proven track record in handling refunds, exchanges, order tracking, loyalty programs, fraud orders, and TikTok/Yotpo reviews. Known for adaptability, problem-solving, and excellent team communication, I thrive in dynamic environments and quickly learn new platforms and tools, including AI-assisted systems.
Certified in Customer Service, Social Media Management, Virtual Assistance, Real Estate VA, Bookkeeping, and Graphic Design, I bring a well-rounded skill set to every role. I’ve supported brands like UNDEROUTFIT, NANIT, KURU, NEXT, and WONDERSKIN, helping businesses streamline operations and improve customer experience.
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