Amazon eCommerce & Customer Support Virtual Assistant
Specializing in Customer Service, Dispute Resolution & Team Operations
Hi, I’m ----------- — a detail-oriented and results-driven Virtual Assistant with 4+ years of experience at Amazon as a Customer Service Associate, Resolution Specialist, and Acting Team Manager. I help Amazon sellers and online business owners streamline customer support, resolve escalations efficiently, and maintain a positive account health score.
With deep knowledge of Amazon policies, A-to-Z claims, and escalation procedures, I can confidently handle buyer complaints, manage tickets, and support backend operations. I also bring leadership experience, having led and trained teams to exceed performance metrics.
What I Can Help You With:
Handling buyer messages & disputes on Amazon
Managing A-to-Z claims and chargeback resolution
Monitoring and improving account health (ODR, NCX, etc.)
Product listing corrections and updates
Customer service email & chat support
SOP creation and reporting for small CS teams
Tools I Use: Amazon Seller Central, Excel, Google Workspace, Slack, Zendesk, Notion
Let’s work together to give your customers the Amazon-level experience they deserve — without the stress.
Short Social Media Bio (for Facebook, LinkedIn, or IG)
Amazon-trained eCommerce VA
Expert in dispute resolution & support
Helping online sellers stay 5-star rated
PH-based | Remote Support VA
