Experienced Customer Service Representative and Technical Support Specialist with 3+ years of experience in customer service, technical support, and virtual assistance across BPO, fintech, and freelance environments. Skilled in live chat support, email support, phone support, CRM management, technical troubleshooting, issue resolution, escalation management, ticket management, order processing, and customer retention.
Currently working as a Technical Support Representative for a financial technology company, handling 20+ customer inquiries daily via chat and email, maintaining a 90%+ first-response resolution rate and 90–95%+ customer satisfaction rate.
Additional experience includes technical support for QuickBooks Online, airline booking and reservation support, outbound sales and cold calling, CRM lead management (Salesforce, Skywave CRM, Case Studio), and virtual assistance for international clients.
Tools & Platforms: Salesforce, Skywave CRM, QuickBooks Online, Stripe, Google Workspace, Microsoft Office, Slack, Asana, Trello, Shopify, Zapier
5.0-star rating on Upwork. 100% on-time delivery managing 5–7 concurrent client accounts.
Reliable, detail-oriented, and committed to first-contact resolution — every ticket, every time.
