1.) Troubleshoot internet/voice service issues and a basic knowledge in telecommunication technologies such as Cable TV, Foxtel Remote, Foxtel Box (iQ3, iQ4, and iQ5) FTTN, FTTP, FTTC, FTTB, HFC, Fixed Wireless, Mobile 3G/4G LTE, home wireless broadband, ADSL, PSTN, VoIP troubleshooting and support.
2.) Communicate with customers through inbound calls, outbound calls, and email channels.
3.) Sending out Technician and replacing faulty boxes in the customer’s premises.
4.) Coordinating with the NBN Technicians about the appointment updates or possible outages.
