I am a detail-oriented professional with experience as a Technical Writer at Sun Life Philippines and a Customer Service Representative at Minted, a US-based online marketplace. At Sun Life, I created and maintained accurate policy documents, client communications, and process manuals, ensuring clarity, compliance, and consistency. At Minted, I provided chat and email support, assisting customers from pre-order to post-order, resolving issues promptly, and delivering an excellent customer experience.
I am skilled in administrative support, CRM tools, data entry, documentation, research, and client communication. I have a proven track record of meeting deadlines, maintaining high accuracy, and adapting quickly to new tools and processes. My goal is to help businesses save time, stay organized, and provide outstanding service to their customers.
