A hard-working individual with several years experience in the BPO industry, with solid experience in WorkForce Management. I also had an extensive training in Customer Care Services from my previous job as an Subject Matter Expert for Comcast Inc. My strong analytical skills help me to solve difficult problems efficiently; it can make it work even better when it involves dealing with clients/customers concerns. And that helped me acquire a lot of knowledge regarding data analysis and its role in decision making processes
