ITIL® 4 Certified | Incident Management | Service Level Management | Major Incident Management
I am an IT Service Management (ITSM) and Customer Operations professional with 11 years of combined experience spanning customer service, technical support, incident management, service delivery, and operations leadership. I have worked with global teams to manage critical incidents, improve operational processes, ensure SLA compliance, and deliver exceptional customer experiences.
I bring a proactive, solutions-oriented mindset and remain calm under pressure, making me a trusted partner for businesses that value efficiency, accountability, and high-quality service.
