I specialize in Customer Service Management through my experience in Retail and Operations as a former barista of an international coffee chain that is renowned for its world-class and accommodating customer service. I apply continuous learning, critical thinking, empathy, and openness in my work dimensions. I am also an E-commerce Associate for a major FMCG company in my country, managing campaigns, organizing store decorations, doing product listings, communicating with the partnered brand and supporting customer inquiries and concerns on a day-to-day business.
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