Dedicated and results-driven Customer Service Representative and Medical Insurance Virtual Assistant with more than 4 years of experience handling international customer support accounts. Skilled in resolving customer concerns, managing escalations, verifying insurance information, and delivering excellent customer service in fast-paced environments.
I am also a Licensed Professional Teacher with strong communication, problem-solving, and organizational skills.
Expertise & Tools
- Customer Service & Customer Retention
- Medical Insurance Verification
- Claims and Benefits Assistance
- Email and Chat Support
- Resolution Management
- Salesforce CRM
- Asana
- Microsoft Office
- Google Workspace (G Suite)
- Slack
- Product Research & Listing
- Amazon Web Services (AWS)
Over the years, I have worked as a Subject Matter Expert, Retention Specialist, Resolution Manager, and Medical Insurance Virtual Assistant, helping customers and patients through effective communication, accurate information handling, and timely issue resolution.
I am reliable, detail-oriented, hardworking, and committed to delivering excellent customer experiences while maintaining professionalism and confidentiality.
