Senior Operations and Order-to-Cash (O2C) professional with 10+ years of experience supporting enterprise customer operations, order management, contract execution, and commercial operations in multinational B2B environments. Experienced in managing end-to-end order lifecycles, maintaining ERP data accuracy, coordinating cross-functional teams, resolving customer issues, and driving operational excellence.
Proven ability to improve operational workflows, ensure billing and order accuracy, analyze performance metrics, and collaborate with Sales, Finance, Legal, Delivery, and Customer Service teams to achieve business objectives. Strong background in ERP-based operations, reporting, process improvement, and stakeholder management.
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