I am a Licensed Electronics Engineer and a highly experienced Customer Service Professional with more than 15 years of expertise in call center environments. Throughout my career, I have developed a strong specialization in billing, customer care, and technical support. I am proficient in SAP, Salesforce, Zuora, Case Studio, Twilio, and various payment gateways. I have a proven track record in major customer care software and conflict resolution, complemented by a consistently positive attitude. I have always been dedicated to providing great customer service and building positive relationships with customers and colleagues in my career. As a dedicated and highly motivated professional, I am extremely eager to contribute my valuable skills and extensive experience to any customer service team.
