Hello! My name is Jamaica Resurreccion, based in Cabuyao, Laguna, Philippines, with over five years of experience in customer service and remote support. I have experience working with healthcare practice where I assisted with insurance verification and certification, checking patient eligibility and benefits with insurance providers before scheduled visits or procedures. This helped ensure a smooth office workflow and minimized delays related to insurance coverage.
I also have experience in lead generation and administrative support, helping identify potential clients, organizing information, and assisting with different operational tasks. My background in customer service has helped me develop strong communication, problem-solving, and multitasking skills, allowing me to work effectively in fast-paced environments.
I am adaptable, detail-oriented, and a fast learner, and I am always open to learning new tools and processes. I am comfortable handling a variety of tasks, including healthcare support, customer service, lead generation, and general administrative work. I am eager to continue growing professionally and contribute to teams that value reliability, efficiency, and positive collaboration.
