I’m Ginaldyn, but you can call me "DYN." With 7 years of experience in the BPO sector, I’ve handled a variety of accounts, including chat, email, inbound, and outbound support. I’ve worked with clients such as Microsoft Billing and Equifax Australia on financial accounts, gaining valuable expertise in process improvement, problem-solving, and team support. Additionally, I’ve been with one of the largest social media networks for over 3 years, providing email and chat support as well as content moderation. As part of the operations team and serving as a Subject Matter Expert, I focus on driving operational efficiency and delivering high-quality results.
