Results-driven Customer Service and Credit & Collections Professional with 8+ years of experience in financial services, billing collections, customer support, order management, and accounts receivable operations. Proven expertise in SAP S/4HANA, SAP Fiori, CRM systems, financial account management, reconciliation, payment processing, customer retention, and dispute resolution. Skilled in handling high-volume customer interactions while maintaining exceptional accuracy, compliance, customer satisfaction, and service-level performance.
Experienced in accounts receivable reconciliation, collections management, invoice processing, bank transaction allocation, payment verification, and resolving customer billing concerns. Strong background in supporting vulnerable customers, fraud investigations, KYC verification, escalation management, and financial account support within fast-paced global environments. Adept at collaborating with cross-functional teams, suppliers, vendors, and stakeholders to improve operational efficiency and customer experience.
Demonstrated ability to manage multiple priorities simultaneously, including high-volume chat support, collections follow-ups, order tracking, account maintenance, and technical service coordination. Recognized for excellent communication skills, active listening, problem-solving, conflict resolution, and customer recovery strategies that drive customer loyalty and business success.
