Customer service-focused Technical Support Specialist, highly adept in systems analysis diagnostics and troubleshooting, and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays a strong work ethic.
Has a solid knowledge of CRM and helpdesk tools such as Zendesk , Re:Amaze, and Zoho.
Technical proficiency in ticketing systems such as JIRA and list-making application like Trello.
Know Microsoft tools (Excel) and software. Languages: Shell scripting, Python, and C++
