Hi, I'm Allison! I have 2+ years of hands-on experience supporting DTC and Ecommerce brands, mainly across Shopify operations, customer support, and marketing.
I know running an online store comes with a LOT of moving parts. Products need updating, inventory needs checking, orders need to go out, customers need answers, and somehow you still have to keep up with marketing. That’s where I can help!
Here are some of the things I can take off your plate:
Ecommerce & Shopify Operations
- Shopify store management
- Product listings and uploads
- Product catalog management
- Inventory and pricing updates
- Collections, tags, and variants
- Order management and fulfillment follow-ups
- Product quality checks and store updates
Customer Support & Order Management
- Email and live chat support
- Product and order questions
- Order tracking and shipping concerns
- Returns and exchanges
- Refunds, cancellations, and store credits
- Customer reviews and feedback
- Friendly, warm, and customer-first support
Social Media & Ecommerce Marketing
- Instagram, Facebook, Pinterest, and TikTok
- Content planning, scheduling, and publishing
- Product launches, promotions, and giveaways
- Pinterest SEO and Product Pins
- Graphics and short-form video editing
- Captions and copywriting
Admin & General Support
- Product and competitor research
- Data entry and spreadsheets
- File and document organization
- SOPs and documentation
- General eCommerce admin support
Have an Ecommerce to-do list that never seems to end? Send it my way, I'm just a message away :)
