Guest Experience & Operations Specialist | Short-Term Rental VA
Short-Term Rental / Airbnb Operations Manager | Guest Experience Coordinator
Hello there, I'm Rose Mary from the Philippines. I'm an Executive Virtual Assistant with over 6 years of experience helping businesses stay organized, efficient, and on track. I support day-to-day operations by handling administrative tasks, managing emails and schedules, setting and confirming appointments, and keeping everything running smoothly behind the scenes. I've worked extensively with lead outreach, follow-ups, and nurturing, so every opportunity is handled and followed up on time while keeping CRM records accurate and up to date. I also resolve escalations, and maintain strong customer satisfaction and first-call resolution.
What tasks I can help you with:
Administrative support
Inbox & email management
Calendar management
Appointment setting
Appointment scheduling
Lead outreach and follow-ups
Lead qualification & lead nurturing
CRM record management
Sales tracking and pipeline management
Handle high-volume customer inquiries
KPI monitoring and reporting
Customer service support
Escalation handling
Quality assurance evaluations
Documentation and reporting
Invoicing and billing support
Team coordination and task management
Booking and reservation management
eCommerce store management
Product listing and optimization
Order processing and fulfillment
Delivery tracking and logistics coordination
Maintain organized financial records
Prepare operational reports
Short-term rental support
Monitor listing performance
Track rental income and expenses in spreadsheets
Handle guest issues, complaints, and resolution
Coordinate cleaners, maintenance, and vendors
Communicate with property owners on booking updates
Manage guest communication across booking platforms
Identify improvements
Listing management & optimization
Tools I'm proficient at:
Xero, QuickBooks, Notion, Clickup, Hubspot, Guesty, Airbnb inbox, Breezeway, Shopify (basic), Shopee Seller Center, PayPal, Google Pay, kvCORE CRM, Redfin & Zillow, Canva, CapCut, Picsart, Meta Business, Slack, Zoom, Microsoft Teams, Google Meet, WhatsApp, Viber, Google Workspace (Gmail, Google Docs, Google Sheets, Slides, Google Forms, Google Drive), Microsoft Office (Microsoft Word, Microsoft Excel, PowerPoint, OneDrive), Dropbox, Workforce, ChatGPT, Google Gemini, Claude AI, Microsoft CoPilot
My Availability
I am available to work full-time, part-time, or 10–15 hours weekly. I'm also flexible working across different time zones, including the US, Australia, UK, EU, and Canada.
Invite me for an interview.
You need an online assistant who can jump in, take ownership of tasks, and help keep your business running efficiently without needing constant supervision. That's me. Message me today and let's chat soon.
Customer Support, Creative Problem Solving, Multitasking, Airbnb, Cold Calling, Accounts Reconciliations, English Speaking, Technology Proficiency, Account Management, Social Media Management, Communication, Inbound Sales, Scheduling, Customer Support, Project Management, Sales, Management, Customer Support Management, Content Creation, Client Relationship Management, Executive Assistance
