Hello! My name is ----------- -----------, and I’m a KYC Analyst with a strong focus on AML compliance and KYB for B2B clients. I’m dedicated to helping businesses stay secure and meet all regulatory standards through customer identification, business verification, and risk assessments.
I’m also passionate about providing excellent customer support—whether guiding users through onboarding, troubleshooting technical issues, or managing inquiries via email and phone.
Over the past decade, I’ve delivered support for well-known brands such as Fitbit, T-Mobile, and KoozieGroup (formerly BicGraphic), as well as supporting cryptocurrency platforms like Aladdin Exchange and Aladdin Wallet, building strong skills in resolving customer concerns, maintaining smooth workflows, and ensuring high satisfaction levels.
In addition, I bring experience in drafting clear SOPs, handling data entry accurately, and creating efficient processes. My goal is to create smooth, secure experiences for both individuals and businesses while upholding the highest compliance and operational standards.
Tools used:
Communication: Slack, Google Chat
Ticketing Tools: JIRA. Salesforce,
KYC Tools I've used: Sumsub, Riskscreen and Elliptic
Verified
