I've been in BPO industry for more than 8 years. I handled different account. Healthcare where we provide the benefits, coverage, Doctors or clinic appointment. Telco where we provide a high speed troubleshooting to the service of our customer using advance tools. Lastly a Supervisor where iI handled a team responsible in providing effective coaching on a regular basis to ensure the performance metrics are achievable in positive reinforcement, not pressure, punishment or control. Finish deliverables a head of time using Microsoft tools also uploading quality calls, coaching logs and other reports that our managers and client’s needs.
