Managed Service Provider(MSP) Service Desk Engineer
* MS 365 Admin Management: Microsoft Entra ID (Azure AD) Management; Intune Management; Exchange Admin Center; Compliance Center Management (Microsoft Defender)
* -----------cast (Email Filtering System)
* BrightGauge (Ticket Management Tool/SLA Management)
* PowerBI (Ticket Management Tool/SLA Management)
* Barracuda Email Security Center (Email Filtering Tool)
* On-Prem Active Directory; MMC (SnapIn); PowerShell; ADSIEDIT (User Management and Machine Management)
* Onboarding Users/Offboarding Users
* Machine Deployment (Join via Domain and Join via Azure)
* Exchange Management Server
* File Server Management
* Server Disk Management
* Server Load Management
* Jira Ticketing tool
* Better G-Suite (Google Business Tool)
* Citrix Directory (Server Management Tool) and Citrix Studio (Server Management Tool)
* Advance Monitoring Agent N-Able/GFI (Remote Monitoring and Management Tool)
* ConnectWise Manage(Ticketing Tool)
* ConnectWise Automate (Server Management Tool)
* UnifiFlow (Printer Management Tool)
* CodeTwo (Signature Management Tool)
* Cisco Meraki Portal (Network Management Tool)
* Unifi Controller (Access Point Tool)
* ServiceNow (Ticketing tool)
* LogMeIn Rescue (Remote Tool)
* AnyDesk (Remote Tool)
* TeamViewer (Remote Tool)
* ScreenConnect (Remote Tool and Server Management Tool)
* VisionApp (Remote Server Management Tool)
* TreeSize (Disk Managment Tool)
