As a Senior Analyst at Concentrix, I function as an experienced Customer Success Manager (CSM) on various types of research programs. I monitor and communicate the status of survey research projects to clients and internal stakeholders, ensuring quality, timing, and budget. I also develop survey instruments, perform quality control functions, and collaborate effectively in cross-functional project teams.
I have a strong background in quantitative research, project management, and data analysis, which I acquired from my previous roles as a Research Analyst and Intern at Republic Biscuit Corporation (REBISCO), one of the leading snack food manufacturers in the Philippines. There, I handled tracking, product testing, market sizing, and ad hoc studies on fast moving consumer goods, crafting research objectives, methodologies, questionnaires, reports, and dashboards. I graduated with a Bachelor of Business Administration - BBA in Business/Managerial Economics from the University of Santo Tomas in 2019, and I have multiple certifications in Spanish fluency, Excel analytics, and advanced visualization and dashboard design. I am passionate about delivering insights and solutions that help businesses grow and succeed.
