I am a seasoned professional with over 7 years of experience in the U.S. healthcare industry, having worked under the Humana account at Conduent Philippines. Starting as a Customer Service Representative and later promoted to Supervisor, I handled complex medical and commercial insurance inquiries, including claims, benefits, and billing for healthcare providers. My role involved managing escalations, coaching agents, and driving service improvements?developing strong communication, problem-solving, and leadership skills.
In my current role as a Sales Executive in the IT/software industry, I further honed my client engagement, process documentation, and tech adaptability?skills that are highly transferable to a virtual healthcare support environment.
