•Attends to client’s need by receiving, investigating,
evaluating and resolving inquiries, requests, feedback
and complaints.
•Exercises decision-making within set parameters and
guidelines.
•Interfaces/Interact with other teams in the bank.
•Adhering to information security norms and quality
process norms.
•Handling and resolving customer queries and complaints
over the phone.
•Providing customers with information on various
banking products and services.
•Complying with banking rules and regulations.
•Taking ownership of each customer's call while
prioritizing their needs.
