I have been working as a Data Analyst/Customer Support for 8 years. My first client is a health care industry wherein I handle health care professionals' information entered into my client's platform and responding to their requests and queries. I have experience in a media industry. My daily task is to collect online articles that mention my client's campaigns, format them in Microsoft Word and PDF, summarize each articles then enter the data to my client's platform.
I also have solid experience in customer service. This includes, but not limited to, email and chat support, handling customers' accounts, refunding, proofreading, and other administrative and marketing tasks. I am a reliable, resourceful and trustworthy employee which is very important when working remotely. I am a fast learner and I take the initiative to learn and research on things I am not familiar with.
As a freelancer, I also have experience in lead researcher, lead generation through Facebook and LinkedIn, chat and email support using HelpScout, Freshdesk, and Intercom, SEO assistant, proofreading and editing articles. I am confident with my skills and proficiency in MS Word, MS Excel, Google Docs, and Google Sheets.
