Customer support, billing support, and e-commerce order processing specialist with BPO and remote admin experience across customer service, account support, billing disputes, payment processing, email support, data entry, daily reports, order handling, quotes, invoices, and logistics coordination.
I currently support remote admin and e-commerce operations, including replying to emails, processing invoices and payment receipts, preparing daily reports, taking orders, creating quotes, and coordinating with warehouses and shipping partners such as FedEx and DHL. I also have experience with Salesforce CRM, Genesys Cloud, Brightpearl, ShipStation, Microsoft Office, Microsoft Teams, Zoom, Slack, and Canva.
My background includes customer service and account support for Vanguard, HONK Roadside Assistance, American Express, AT&T U-verse/DIRECTV, and Comcast. I am comfortable handling billing questions, account updates, fraud/account access concerns, inbound and outbound calls, upselling, order processing, scheduling, and customer issue resolution.
I am looking for a long-term remote role in billing support, order processing, e-commerce customer support, admin support, or customer service where I can work with minimal supervision and help customers and operations run smoothly.
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