Customer Service | Technical Support Specialist|Virtual asst.|Admin asst.

Virtual Assistant (Customer Service) | Technical Support Specialist

Hi, I'm ----------- from the Philippines. I specialize in helping overwhelmed business owners streamline daily operations, maintain smooth business systems, and keep their customers happy. With over 10 years of experience in customer service, technical support (L1 & L2), and administrative and sales operation support, I ensure that businesses run efficiently while achieving seamless, high-quality customer satisfaction.

WHAT I DO TO HELP BUSINESSES/EXECUTIVES:
Customer service (phone, email, chat)
Technical support (L1 & L2) & troubleshooting
Remote desktop support & IT issue resolution
Password resets & account management
Service ticket creation & i----------- management
Escalation handling & resolution
Answer incoming calls
Handle client inquiries professionally
Manage live chat inquiries
Administrative support & executive assistance
Inbox & email management
Appointment scheduling
Calendar management
Document preparation & verification
Invoice, billing, and payment processing
Sales operations support
Lead generation
Lead verification & follow-up
Cold calling / warm calling
Respond to customer queries
Order processing & order fulfillment
Data entry & data validation
Workflow coordination & SOP creation
Reporting & productivity tracking
Customer satisfaction (CSAT) & FCR monitoring
Conflict resolution & complaint management
Ensuring operational efficiency & zero downtime
Monitor customer feedback channels (e.g., NPS, CSAT, reviews)

TOOLS PROFICIENCY:
Hubstaff, Salesforce, AWS, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook) OneDrive, Hubstaff, Zoom, Slack, Google Meet, WhatsApp, -----------, Viber, Telegram, Avaya, Teams, ChatGPT, Gemini Ai

WHY WORK WITH ME THIS YEAR:
Strong technical aptitude for L1 & L2
Friendly, with positive, enthusiastic attitude
With a genuine passion for helping people and solving problems
Comfortable learning and using new web-based software (e.g. CRMs, databases)
Customer-focused mindset to keep clients satisfied
Proven track record in maintaining smooth business operations
Proactive problem solver with excellent communication skills
Ability to handle multiple tasks efficiently without downtime
Skilled at streamlining processes and improving operational workflow
With reliable high-speed internet, quality headphones & quiet work space

INVITE ME FOR AN INTERVIEW.
You need someone reliable and trustworthy to help with your daily operations, keep your customers happy, and ensure your business runs smoothly with no downtime — that’s me. Message me today to schedule an interview.

Customer Support, Bug Tracking, Project Management, Scheduling, Executive Assistance, Operation Management, Professional Services, Management Services, IT, English Speaking, Phone Support, English Proficiency, Analytical, Customer Service,??Email Support, CRM, Account Management, Client Relationship Management, Lead Generation, Tech-Savvy, Sales Management, Sales Support, Communication,??Email Management, Office and Administration, Customer Support Management, Administrative Support, Outbound Calls