An accomplished professional blending Subject Matter Expertise in Operations with a deep commitment to client satisfaction. Highly proficient in optimizing workflow efficiency across the entire customer lifecycle, fro-----------ticulous order entry and complex data management to strategic shipping logistics. Proven ability to resolve critical issues, including managing fraud orders, chargebacks, and Amazon A-Z claims, while coaching agents on proper process adherence and performance improvement. Technical toolkit includes Zendesk, Shopify, Netsuite, CIN7, and ERP proficiency.
