-Excellent written and verbal communication skills
-Ability to respond promptly and professionally to guest inquiries and requests
-Proficiency in Google Suite (Gmail, Google Drive, Google Docs) and Microsoft Office (Outlook, Word, Excel)
-Familiarity with Airbnb's dashboard and guest management tools
-Ability to manage multiple tasks and prioritize guest requests in a timely manner
-Proactive approach to identifying and resolving potential issues before they escalate
-Ability to manage a high-volume workload while meeting tight deadlines
-Experience with time-zone management and flexibility in working across different time zones
