CUSTOMER SERVICE PROFESSIONAL / TECHNICAL SUPPORT
4 years of experience in delivering exceptional customer support across diverse industries. Known for maintaining a positive attitude, resolving issues efficiently, and fostering long-lasting client relationships.
AMAZON (Current Job) - Chat and Phone support (Retail) assisting customer with their orders. Provide estimated time of deliveries. Managing their prime membership programs. Processing refunds and replacements. Securing customer data information.
APPOINTMENT SETTER (US COMPANY) - Setting up appointment with customer over the phone. Provides quotations and do follow ups. Talking with leads, assesses jobs to be done before setting up an appointments.
TechStyle OS - handled 6 US Brands (Fabletics, Savage X Fenty, JustFab, ShoeDazzle, FabKids, Dorina)
