I am a highly motivated and results-driven professional with over 5 years of experience in the BPO industry, including leadership, technical support, and customer-facing roles across multiple verticals.
I spent 3 years as a Team Leader, where I successfully managed high-performing teams, monitored KPIs, provided coaching, and ensured service quality and performance standards were consistently met. I am passionate about helping teams grow while driving operational excellence.
I also worked as a Subject Matter Expert (SME) for a Cybersecurity account, where I provided expert support for security-related concerns, handled complex esc-----------tions, and assisted in training front-line agents on cybersecurity best practices and protocols.
In addition, I have 2 years of experience as a Customer Service Representative, handling Telco, Sales, and Cybersecurity clients. I consistently delivered top-tier customer experiences, resolved inquiries efficiently, and supported cross-functional teams with insights from frontline interactions.
Most recently, I worked as a Real Estate Appointment Setter for 2 months, reaching out to prospective clients, scheduling property viewings, and qualifying leads. This experience further strengthened my communication, organization, and lead generation skills.
? Skills & Strengths:
Team Leadership & Coaching
Cybersecurity & Technical Support
Sales & Customer Retention
Telco & Real Estate Support
Appointment Setting & Lead Generation
CRM Tools (Zendesk, Salesforce, HubSpot, Zoho)
Excellent Written & Verbal English Communication
Goal-Oriented, Fast Learner & Highly Reliable
I am currently seeking a long-term, remote opportunity where I can bring my leadership, customer service, and technical skills to the table while continuing to grow professionally.
