Hi, I’m Laverna, a dedicated Guest Experience and Customer Service Specialist with a strong background in hospitality and customer-facing roles. I help businesses provide 5-star guest experiences, resolve client concerns efficiently, and ensure that every interaction leaves a positive impression.
Alongside guest experience, I provide Short-Term Rental Management support, helping property owners and managers streamline bookings, coordinate operations, and maintain high guest satisfaction. My goal is to support your business by handling daily operations professionally and efficiently, so you can focus on growth.
Skills & Services I Offer:
OTA familiarity (Airbnb, -----------) and Guesty.
Responding to guest inquiries and booking requests via email, chat, or platfor-----------ssages
Resolving guest complaints promptly and professionally
Managing property calendars and preventing double bookings
Coordinating with cleaners, maintenance, and vendors for smooth operations
Assisting with listing optimization, guest check-in/out, and review management
Maintaining detailed records, reports, and workflow organization
I am reliable, detail-oriented, and committed to delivering exceptional service. Whether it’s ensuring guests have a seamless experience or keeping your rental operations running smoothly, I am here to support your business success.
Verified
