Results-driven Customer Service and Legal Intake Specialist with over 10 years of experience in client engagement, appointment setting, technical support, and sales support. Skilled in lead qualification, CRM management, and handling sensitive legal documentation for personal injury and Social Security Disability cases. Proven ability to manage inbound and outbound calls, cold calling (B2B and B2C), and client onboarding with empathy and efficiency. Proficient in Salesforce, Microsoft Office, and Google Workspace. Committed to delivering high-quality support and helping clients navigate complex processes with care and professionalism.
