Before being a Team Leader, I have been a Help desk associate for 5 years and is well-versed in basic troubleshooting while providing excellent customer service as well. As a Team Lead, I am an expert on team development, time management, prioritization, meeting deadlines while completing the work focused on accuracy. Lastly, I balance my clients, my direct supervisor and associates effectively.I can work alone or in a team, whichever is required. I have basic knowledge on MS Excel, Outlook, a little bit of Active Directory (AD Groups), VPN etc.
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