-9 years in IT industry focusing on Global support for multinational company. Support includes technical, helpdesk, creating knowledge article for all IT infrastructure related services.-Manage different IT infrastructure tools, hardwares, networks, virtual machines, perform weekly and periodic maintenance making sure that all devices are up and running and in good -----------rver Management using hyperV and vmware vcenter for both windows and linux -----------work management and configuration using cisco switches as L3 and L2 and H3C, Dlink and TPlink as L1 switch. Ticketing system used HPSM, ServiceNow and Remedy/BMC. Monitoring tools used and manage: Nagios, OPManager, HPSim and Icinga.-Trainings includes ITILv3 , Enabling and Managing Office365, Installing and Configuring Windows Server 2012 R2 and Enterprise Desktop Support Technician.-ITILv3 trained which consists of IT service management from Incident management, Change management and Problem management.-Lead and manage 7 System Operation Administrator for 5 years and manage critical issues making sure that KPI, SLA and OLA are met and green. Discuss issues, perform knowlegde sharing come up to the solution and share with the team.-Asia Pacific Subject matter expert for Automation where we were able to deploy Automation solutions to repeatiting issues in Global -----------tomation tools used were ARAGO HIRO and HPEOO.-Asia Pacific Subject matter expert for Identity and Access Management where we harmonise user access to use only one account for all the systems connected to private domain.-I have an excellent communication skills both written and verbal. I am reliable, professional, and easy to work with.
