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Snapscale
Medical Scheduler
July 2024- July 2026
Inbound and outbound calls for scheduling and rescheduling patients’ appointments with provider and ultrasound.
Checking patient’s referral and laboratory orders.
Import imaging and laboratory results.
Assist patient’s general inquiries (clinic and laboratory hours, etc).
Accenture
June 2023 – July 2024
Provided documentation support for healthcare providers by scribing patient encounters from audio recordings.
Accurately entered clinical data and reports into EHR/EMR systems, including EPIC.
Ensured thorough, timely, and compliant clinical documentation while maintaining patient confidentiality.
Supported providers by improving documentation efficiency and workflow accuracy.
Customer Service Advocate
Optum
June 2021- July 2023
Assisted patients with medical benefits verification and eligibility inquiries.
Coordinated medication refills, shipment tracking, and medication overrides.
Confirmed prior authorizations and collaborated with healthcare providers and insurance representatives.
Delivered high-quality patient support while adhering to HIPAA and organizational guidelines.
