Lead Generation Specialist
Identifying new prospects, multi-tasking, converting leads into a satisfied customer, and promoting the company’s products or services.
Quality Analyst
Monitor and evaluate randomly selected calls to assess associates’ service level standards and complete online evaluations of client calls, conduct weekly calibration, and gather or summarize data to deliver coaching feedback to team leaders(operations).
Quality Assurance Lead
Gathering/summarizing reports, conducting meetings with the management, strategizing on how to be more efficient quarterly, improving work ethics, and giving orientation to newly hired employees.
