• Proficient account management, acquisition, retention and development skills
• Strong planning, organizing, analytical and problem-solving skills
• Excellent communication/negotiating/closing skills with customers/prospects.
• Highly proficient in time and territory management.
• Skilled in Customer Service, Sales, Customer Relationship Management (CRM), Email, and Microsoft Office, Google Workspaces
• Up to 4 years of experience in team handling and people management.
• Proficient with the use of WeBex and Zoom for hosting meetings and Demos
• Experienced in dealing with director-level personnel in terms of discussing program performance.
• Experienced in conducting one-on-one coaching, triad coaching and in providing negative/positive feedback and challenging conversations with agents using the CLC Technique (Convergys Leaders as Coaches) and e-coaching tool.
• Experience in doing skill transfer for the benefit of new hires and struggling agents
