Over the past seven years, I have honed my ability to deliver exceptional customer service, ensuring client satisfaction and fostering positive relationships. My experience in this role has equipped me with excellent communication skills, problem-solving abilities, and a keen attention to detail.
In addition to my customer service experience, I have worked as an Operations Supervisor for almost two years. During this time, I manage and oversee a team of call center agents. Motivates and supports agents through feedback and communication. Measures KPI's like inbound calls, call waiting, and call abandonment. Assists with taking agents' calls if they can't handle the workload. My role involved coaching, providing real-time feedback, and real-time inspection, ensuring that behavior is displayed after the coaching and teaching back lessons.
I am a dedicated and versatile professional, ready to leverage my skills in customer service to support and enhance your business operations.
