- I have 5 years of experience of working in a customer service roles. This includes working as a healthcare Insurance Representative, Sales Representative/ Lead generation, Customer Service Representative, Technical support.
- Appointment setter in Tele sales for almost 3 years In a Healthcare Insurance field , with Salesforces and Facets as our main tool we received inbound and do outbound calls from our prospect clients. We help them Scheduling appointments or scheduled meetings for sales representatives with qualified leads - Experience with Handling Insurance verification , medical Claims , Handles Medical claims, Billing issues, Authorization and referral. - Knowledgeable about HIPAA Compliance -Knowledgeable about Medical terminology and procedures
-Experienced Working as a Sales Representative/ Lead Generation and is responsible of identifying a clients s needs, Lead Generation, Selling products, Answer customers inquiries, Customer service ensuring a positive experience from start to finish.-Experienced working as Customer Service Representative with great Communication Skills . - Proficient in Microsoft tools such as excel, word, teams, PowerPoint, and any organizational tools such as Google sheets and google calendar. - Expert in handling inbound and outbound calls and Administrative task, Email Management / Chat Support
- Tools I have used, Go high level, Salesforce, gorgias, Genesys, Practice fusion.
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