Experienced Technical Support and Customer Support professional with a background in eCommerce, SaaS, web hosting, and digital marketing support. Skilled in website, email, domain, and web hosting support through IONOS, as well as SMS & email automation using Yotpo SMS & Email.
My experience includes working with API troubleshooting, SQL, Salesforce CRM, HTML, CSS, customer support operations, and platform troubleshooting. I also bring Marketing VA experience involving social media management, graphics creation, lead generation, data entry, Meta advertising, and SEO basics.
With an Information Technology background and a proactive approach to problem-solving, I am passionate about delivering exceptional customer experiences, technical solutions, and business support across eCommerce, web hosting, SaaS, and digital marketing industries.
