Detail-oriented and results-driven Virtual Administrative Assistant with over 1 year of experience supporting healthcare and customer service operations. Skilled in patient scheduling, insurance verification, prior authorizations, referrals, and direct patient communication in fast-paced environments. Experienced in handling high-volume calls, resolving customer concerns, and maintaining accurate documentation while meeting service-level standards.
Proficient in ICANotes EHR, Salesforce, Oracle Siebel, Google Workspace, MS Office, and communication platforms such as Slack, Skype, and MS Teams. Known for strong time management, multitasking abilities, and a proactive, customer-focused approach. Dedicated to helping businesses stay organized, efficient, and client-centered.
