I am a qualified Customer support representative with 10 years of experience working Technical Support issues and Outbound lead generation tickets.
Expertise and mastery on the following tasks
- Respond to customer inquiries and provide technical support via phone, email, and chat in a timely and professional manner.
- Responsible for answering and resolving advanced product technical-support questions received from customers
- Research, track, maintain and update leads
- Make outgoing calls to develop new business
- Contact prospects to qualify leads
- Conduct customer research
- Develop a strong knowledge of the company’s products and services in order to facilitate the sales process
