A dedicated and adaptable professional with strong experience in healthcare customer service and fraud analysis. Skilled in handling insurance-related inquiries, pre-authorization requests, and durable medical equipment (DME) transactions while ensuring strict compliance with HIPAA regulations. Known for excellent English communication skills, problem-solving abilities, and a customer-first mindset that consistently enhances client satisfaction. Proficient in CRM platforms, email/chat support, and data management, with proven success in delivering accurate, empathetic, and efficient service. Thrives in both collaborative team settings and independent roles, demonstrating resilience under pressure and a commitment to service excellence.
