Hi My name is Oscar Jaime Bueno, but I go by the nickname of "James", I've been with the BPO industry for almost a 10 years and during my career journey I got the chance to be a Tele sales Representative under a mobile phone carrier in US, then after 6 years of being a Sales Rep, I switched from Sales to Customer service role wherein I still handle mobility account though I get to deal with escalations like Billing, technical and claims issue. And I can say that being a customer service rep is challenging sometimes because of difficult customers, but because of that I honed my skills on Problem solving w/c resulted on a positive feedback. I forgot to mentioned that I've been part of the leadership team wherein I use to handle more than 10 agents and help them develop their skills on a daily basis as a Project Coach.
Then after my journey of being a BPO employee, I switched to Virtual Assistant position and I get the the chance to handle Appointment setting, Cold Calling, Warm Calling, and email support.
