With a background in Quality as a Quality Supervisor and Operations as an EA and Operations Manager, I can analyze data and use trends and findings to devise an action plan to opportunity around a given task in order to achieve the required output. Working around the products' features and benefits and understanding the client's hesitations in order to present the "what's in it for them" was also developed. I've worked with multiple clients in different industries. With 10 to 12 years of experience as a call center agent, EA, and in a management position, I learned time management, and organizational skills to quickly complete a task, ensuring to maintain the quality expected, and handle escalations or complaints to end the interaction with a smile on the customer's face.
The required system and internet speed are already available.
