SUMMARY:
- Results-oriented recruiter with a background in leadership. Over 2 years of experience in identifying top-tier tech talent. Adept at building and maintaining strategic partnership with the hiring managers.
SKILLS:
- LinkedIn Recruiter
- ATS (Bullhorn)
- IT Recruitment
- Sourcing
- Resume Screening
- Negotiation
- Candidate Assessment
- Phone Interviews
- Monster Talent CRM
- Dice
- CareerBuilder
- Indeed
- Microsoft Office
- Microsoft Teams
- Excel/Google Sheets
RELATED EXPERIENCE:
Alliance of Professionals & Consultants Inc. (APC), Raleigh, NC
January 2022 – Present
Technical Recruiter/Team Lead
Responsibilities:
- Sourced resumes of qualified candidates using LinkedIn Recruiter,
- Dice and Monster.
- Recruited candidates for Oil and Gas Industry, Refineries and Petrochemical to support Saudi Aramco Services Companies, Volvo, Microsoft, Nuclear Engineering role and technical and non-technical roles.
- Recruited candidates across IT roles including Software Engineer/Developers, IT Managers, Systems Administrators etc.
- Defining job descriptions and short-listing candidates based on certain requirements, skillset, experience, technology and education.
- Screening resumes, interviewing qualified candidates, evaluating skill level, and making salary recommendations/negotiations.
- Proficiency in negotiating salary, benefits, and other employment terms
- Facilitated interview between candidates and hiring managers.
- Scheduled meetings to coordinate feedback after on-site or virtual interviews, and coordinated with interviewing candidates who were not selected for the roles they interviewed for.
- Facilitated Monthly Business Review with partners/clients to check team goals are meet.
- Led a team of 5 recruiters, consistently meeting hiring goals and ensuring alignment with the values and requirements
- Provide-one-on-one coaching sessions, addressing specific challenges and offering guidance on best practices.
- Assist in setting performance goals for new recruiters and monitor their progress.
T-Mobile, Teleperformance, Cagayan de Oro City
November 2019 – December 2021
Account Expert/Technical Support
Responsibilities:
- Receive customer calls to provide step-by-step guidelines and troubleshooting for the resolution of a technical issue.
- Responsible for providing customer service with customers' technical and network issues.
- Maintaining customer records by updating their account information.
- Explain highly technical details to customers using simple understandable terms.
- Responds to and manages complaints and escalations from clients and customers for a company.
- Responsible for answering any questions related to their account- billing inquiries.
- Recommending potential products and services to suit a customer’s needs.
Hilton, Teleperformance, Cagayan de Oro City
November 2018 – November 2019
Hotel Reservation Specialist
Responsibilities:
- Fulfilled reservation requests by determining the rooms available to meet customer desires.
- Presented accurate information and actively offer and sell options to customers to confirm the Hotel Booking at the end of the call.
- Offers hospitality experience resolving simple to complex issues that focused on surpassing customer expectations, driving team success and retaining brand loyalty.
Other Experience:
- News Correspondent - 2 years
Education:
Bachelor of Science in Electronics Engineering
Capitol University, Cagayan de Oro City
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Bachelor of Science in Electronics and Communication Engineering
University of Science and Technology of Southern Philippines
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