I possess exceptional leadership abilities, having managed teams of 4 to 15 members since 2016, and successfully mentored individuals to higher positions such as team leaders and project leaders. My extensive customer service experience dates back to 2013, starting as a representative for a Japanese gaming company, which laid the foundation for my career growth. As an assistant operations manager for the past seven years, I have led the implementation of numerous SOPs, SLAs, and OKRs, aligning team efforts with company objectives to achieve organizational goals. Additionally, I am proficient in utilizing productivity tools like Google Suite, Notion, Trello, and MS Office to analyze data and drive informed decision-making.
