In my current corporate role, I handle technical support through ticketing systems, assist users with hardware and software concerns, and participate in User Acceptance Testing (UAT) for new and existing information systems. I also support the development and maintenance of user guides, FAQs, and technical documentation, ensuring that systems and tools are clearly understood and properly used by stakeholders nationwide.
Additionally, I am involved in data analytics and visualization using Power BI and Google Looker Studio, where I consolidate and transform datasets into dashboards that present critical information for monitoring and decision-making. This experience has strengthened my ability to translate technical data into meaningful insights while maintaining accuracy and attention to detail.
My background also includes hands-on IT Helpdesk experience, preventive maintenance, device monitoring, hardware and software deployment, and cloud server monitoring, complemented by strong communication skills developed through continuous coordination with users and IT teams.
