Throughout my career, I've cultivated a strong foundation in customer service and technical support across various industries (Teleperformance and VXI Global Holdings). At Lola's Umbrella, I stepped into a leadership role as a Customer Service Supervisor for the Jack & Bo account, where I supervised teams, and crafted response templates, scripts, and strategic sales plans, while also addressing customer concerns. Lastly, at Streamline Efficiency, I served as a Senior Representative specializing in retention and sales for Essence of Argan, handling various communication channels and administrative tasks. I'm passionate about delivering exceptional service and contributing to organizational success. I am as well a trusted virtual assistant with two years of experience supporting acupuncture and chiropractic clinics in San Diego and San Francisco.
