I am a highly motivated Customer Service and Virtual Support professional with over 7 years of experience handling customer inquiries, resolving issues, and providing high-quality support across different industries. I have experience in phone, email, and chat support, with a strong focus on delivering fast, accurate, and customer-friendly solutions.
I also have experience in e-commerce customer support using tools such as Zendesk and Shopify, where I handled order processing, shipping concerns, billing issues, and customer inquiries efficiently.
In addition, I worked as a Virtual Dispatcher and Appointment Setter for a U.S. freight logistics company, managing load coordination, driver assignments, scheduling, and real-time communication with brokers and carriers. I am familiar with tools like DAT Load Board and Truckstop for freight matching and tracking.
I am adaptable, detail-oriented, and comfortable working in fast-paced remote environments. I take pride in being reliable, proactive, and focused on delivering excellent customer service and operational support.
I am open to long-term remote opportunities where I can contribute my skills, grow professionally, and support business success.
